We regularly ship to our clients across the globe. The majority of these orders come from Australia, Canada, New Zealand, Norway, South Africa, Singapore and Hong Kong, but we are able to ship to just about any destination worldwide. Through the Royal Mail and our courier network we are able to get your order to you within a matter of weeks if not days. The options and prices for shipping your order to you will be shown when you select your country in your shopping basket. Delivery timing estimate shown in the basket under Shipping Options
All orders are despatched from our base in the United Kingdom (UK). All returns need to be made to our UK warehouse and returns costs are for your account.
Your order may be subject to Customs Import Duties & Taxes and courier/postal service clearance
fees when your parcel enters your country. These charges are out of our control and are for your account. However, we do send full customs invoices with each shipment to assist with speeding up the clearance process.
We will always send your parcel with the service you select when you checkout with us online or over the phone, unless we contact you to suggest an alternative method - and you agree to the new method.
Once orders are despatched, they are handled by the third party delivery service which you selected at checkout. If your delivery is time sensitive or if you are departing for a safari, please ensure that you select a service which will get the goods you ordered from us to you before your departure or cut-off date.
Should you require your order urgently, please call or e-mail us and we will advise you accordingly and obtain a quote for expedited delivery where necessary to get your order to you on time.
Business days refers to Monday to Friday and excludes the day of posting, Saturdays, Sundays, and Bank Holidays in the UK and overseas.
The delivery service you select may require a form of identification to clear your parcel through customs into your country.
As a free service to our international clients, we sometimes split larger parcels into smaller parcels. This makes the parcels you receive not too heavy and easier to carry and may also simplify and speed up the delivery of your order. We either do this split manually after you have ordered or show the split in the basket.
Once orders are despatched, we cannot change your delivery address nor cancel the delivery, so please ensure that the delivery address you include in your order is correct. Should you wish to cancel an order after it has been sent, then you will need to receive the parcel and return it to us in accordance with our returns policy.
Please note that all delivery service timings are estimates and may be affected by things such as customs clearance, adverse weather, traffic congestion, and busy times of the year such as the run up to Christmas. Please bear this in mind when selecting your preferred delivery option.
We recommend that you keep an eye on the tracking page for the delivery service you select at checkout to avoid missed deliveries and so that you know where your order is at any given moment. Checking once or twice a day is a good idea.
We usually send liquids separately using a slower service. Please ensure that the estimated time it will take for the liquids to reach you falls before the date when you require the goods.
For larger orders, should the delivery charge not cover our costs, we may contact you for additional payment.
For more terms which govern overseas orders, please read the Delivery Times and Charges and Overseas Orders sections in our terms and conditions.
Important Notice Regarding Customs / Client Refusals for Parcels
We only send your order to you on your instruction. The following fees are therefore chargeable when:
a. You have refused to pay for customs duties and taxes and refused to accept the goods you now own;
b. You have not checked that all products which you have ordered from The Safari Store fall within regulatory requirements of your country - as the importer you are responsible in terms of the law of your country to ensure that you only import goods which are not outside of your countries regulations;
c. You have placed an order with us and, after a cooling off period of 24 hours (which commences as soon as we have requested additional information for your order or quoted you a higher amount on shipping, or any other matter) and you decide to abandon your order and request a refund;
d. You have refused to accept delivery of your parcel from the courier or postal service. The chargeable fees to be deducted from your refund or billed to you on invoice are:
1. 5% of the order total to cover credit card and administration costs incurred;
2. Any customs, courier, or storage related costs which are for your account and which you have not paid for;
3. Any other costs related to the return of your order to The Safari Store.