DHL Courier:

• DHL Courier: Ships with DHL. Price and shipping time estimates shown in the basket at checkout.
• DHL+DUTIES PAID: Recommended. We now offer DHL+DUTIES PAID as a shipping option for certain countries - DHL+DUTIES PAID will be shown as a shipping option if available for your country. Price and shipping time estimates shown in the basket at checkout.
  -When selected for your order 'DHL+DUTIES PAID' allows you to save when you pre-pay your duties through The Safari Store. The Duties paid amount is shown separate to the delivery amount in your order summary just above the 'Total' amount.
  With this service 'duties' includes duties, taxes, and clearance fees - which we pay on your behalf. There are some fees which are not included and which you may need to pay to DHL, such as storage fees - see information about this lower down**.
  -You are still the legal importer of record for your country - and so DHL / the customs department in your country may still need to get information from you in order to import on your behalf, such as your national ID or tax number.
  -We are also not therefore able to reclaim duties, taxes, and clearance fees, and so 'duties' pre-paid are not refundable, even where items are returned to us (including in the rare case where an item shipped to you has a fault). You may be able to arrange a refund when you return items to us, but to do this you will need to contact DHL locally in your country to find out how to do this. As mentioned we are not able to assist at all with this process.
  -**As the legal importer of the items into your country, you are also liable for any and all costs incurred should your parcel be delayed in getting to you for any reason. Usually this is where you have not provided DHL / customs with your proof of identification. These charges may be items such as bonded storage or other similar other charges. DHL+Duties Paid does not cover these charges - and if we are billed for them, then we will pass the charges on to you.
  -By proceeding with DHL+DUTIES PAID option you agree to these terms.
  If you have selected DHL+DUTIES PAID as a shipping option and DHL is still trying to charge you for your import, please contact us straight away to let us know and we will chat to DHL for you.
  -Note that DHL+DUTIES PAID will not apply to split orders for liquids and you will still need to pay duties for those items shipped separately. Duties paid will only apply to the order number where DHL+DUTIES PAID is showing as your shipping option. The split is shown in the basket before you order.
• Please see delivery terms below for more information. DHL does not deliver to PO Boxes.

• Once orders are despatched, we cannot change your delivery address nor cancel the delivery, so please ensure that the delivery address you include in your order is correct. Should you wish to cancel an order after it has been sent, then you will need to receive the parcel and return it to us in accordance with our returns policy.
• Please note that all delivery service timings are estimates and may be affected by things such as customs clearance, adverse weather, traffic congestion, and busy times of the year such as the run up to Christmas. Please bear this in mind when selecting your preferred delivery option.
• We recommend that you keep an eye on the tracking page for the delivery service you select at checkout to avoid missed deliveries and so that you know where your order is at any given moment. Checking once or twice a day is a good idea.
• We usually send liquids separately using a slower service. Please ensure that the estimated time it will take for the liquids to reach you falls before the date when you require the goods.
• For larger orders, should the delivery charge not cover our costs, we may contact you for additional payment.
• Freight forwarders: Please note that we do not ship to freight forwarders under any circumstances, and so please do not place orders if you use a freight forwarder. If you continue to place an order for a freight forwarder and the parcel goes missing then we are not liable for the value of the order shipped, and we are not able to assist in finding the parcel. Again, do not order from us if your address is a freight forwarding address.
• For more terms which govern overseas orders, please read the Delivery Times and Charges and Overseas Orders sections in our terms and conditions.
• Please only use English language characters for your name and addresses when you place your order, or our system may not recognise your order at all and your order may not be sent to you. If this happens and you decide to then cancel your order, we do then charge a 5% cancellation fee to refund your order to cover our card charges.