Delivery information at The Safari Store

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£ GBP | United Kingdom

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UK Delivery Options

UK by Royal Mail:

UK 48: Only available for lower value orders. Ships with Royal Mail. Price and shipping time estimates shown in the basket at checkout.

UK by DHL Courier:

DHL Express UK: Recommended for most orders. Ships with DHL. Price and shipping time estimates shown in the basket at checkout. All shipping timings are estimated and based on business days only. Discounted shipping options available - see basket for details.
DHL Express Next Day UK: Recommended for urgent orders. Ships with DHL. Price and shipping time estimates shown in the basket at checkout. All shipping timings are estimated and based on business days only.
DHL Express UK (remote areas): Recommended for remote area postcodes. Ships with DHL. Price and shipping time estimates shown in the basket at checkout. All shipping timings are estimated and based on business days only.
DHL UK + 1 Return: Recommended for clients who may wish to send back some items. Ships with DHL. Not refundable if no returns are made. Returns are either with Royal Mail or DHL. Mainland UK only. Price and shipping time estimates shown in the basket at checkout. All shipping timings are estimated and based on business days only.
Please see delivery terms below for more information. All DHL shipping timings are based on business days only, and exclude weekends and public holidays. DHL does not deliver to PO Boxes.

Remote Postcodes

Please allow an additional 1 to 2 days for delivery.
May not be available for UK by Courier Delivery options unless shown as an option at checkout, but we may need to contact you with a quote from DHL after checking with DHL.
Should you require your order urgently, please call or e-mail us and we will obtain a quote for expedited delivery to you.
For larger orders, should the delivery charge not cover our costs, we may contact you for additional payment.
UK Delivery Special Offers do not apply to remote postcodes.

AB30-31, AB33-38, AB41-43, AB44-45, AB51-56, AB63
DD8-10
FK8 3 & FK17-21
IV1-36, IV50-56
KA27-28 & KW1-17
PA20-78 & PH10-26, PH30-50
TD15 2 & TR21-25
All of: HS, ZE, HE ad GY

UK Delivery Terms

We will always send your parcel with the service you select when you place your order.
Please ensure that you provide the correct address for shipping/delivery, and that the address is manned by you and is a safe delivery address. We are not responsible for parcels or items which go missing once the shipping service which you have selected, delivers to the address which you have provided. Note too that changing an address after your order has shipped it not always possible - where we are able to we charge you to do so: GBP15 as we are charged to change the address once a parcel has been shipped.
We aim to despatch orders received before 12:00 midday on a business day, on the same day. Please note that over busier periods this may not always be possible and we will always ship orders going by courier, for example DHL, first.
Once orders are despatched, they are handled by the third party delivery service which you selected at checkout. If you are departing in the near future, please ensure that you select a service which will get the goods you ordered from us to you in advance of your departure.
Should you require your order urgently, please call or e-mail us and we will advise and obtain a quote for expedited delivery where this is necessary to get your order to you on time.
Business days refer to Monday to Friday and exclude the day of posting, Saturdays, Sundays, and Bank Holidays in the UK and overseas.
For more terms which govern delivery of orders, please read the Delivery Times and Charges section in our terms and conditions.

Once orders are despatched, we cannot change your delivery address nor cancel the delivery, so please ensure that the delivery address you include in your order is correct. Should you wish to cancel an order after it has been sent, then you will need to receive the parcel and return it to us in accordance with our returns policy.
Please do note that all delivery services may be affected by things such as adverse weather, traffic congestion, and busy times of the year such as the run up to Christmas. Please bear this in mind when selecting your preferred delivery option.
We recommend that you keep an eye on the tracking page for the delivery service you select at checkout to avoid missed deliveries and so that you know where your order is at any given moment. Checking once or twice a day is a good idea.
For larger orders, should the delivery charge not cover our costs, we may contact you for additional payment.
Freight forwarders: Please note that we do not ship to freight forwarders under any circumstances, and so please do not place orders if you use a freight forwarder. If you continue to place an order for a freight forwarder and the parcel goes missing then we are not liable for the value of the order shipped, and we are not able to assist in finding the parcel. Again, do not order from us if your address is a freight forwarding address.
Please only use English language characters for your name and addresses when you place your order, or our system may not recognise your order at all and your order may not be sent to you. If this happens and you decide to then cancel your order, we do then charge a 5% cancellation fee to refund your order to cover our card charges.

Important Notice Regarding Client Refusals/Returned to Sender for Parcels

We only send your order to you on your instruction, to the address which you provide for your order. The following fees are therefore chargeable when you have refused to accept the delivery of your parcel from the courier or postal service, or where the courier or postal service was unable to deliver to you, and have returned the parcel to us - known as Returned to Sender. Please note that we first need to received the parcel back in accordance with our returns terms in order to be able to issue any refund.

5% of the order total to cover credit card and administration costs incurred;
Any courier, or storage related costs which are for your account and which you have not paid for;
Any other costs related to the return of your order to The Safari Store.
The original shipping charge paid is non-refundable. We usually remove the shipping charge twice before refunding to cover the return shipping cost billed to us by the courier or postal service.

UK Returns Terms & Instructions

For free or pre-paid returns only 1 (one) return is included per order.
The value of pre-paid and free returns are not refundable should no item need to be returned.
All returns are subject to our returns terms and conditions. Click here to read our returns terms.
To arrange your return please contact us as we will need to check that your order qualifies for a pre-paid or free return and issue you with your authorisation code. We will also then direct you to the returns form which you will need to fill out (you will need your 10 digit order reference and your returns authorisation code) and follow the instructions on the form regarding sending the return back to us.
The relationship for the return exists between yourself and the Royal Mail. If you are unhappy about using the Royal Mail then please select a method which you are happy to use. We are not responsible for packages which are lost or damaged in transit as the Royal Mail is a third party service over which we have no control.

We are only able to process returns for a refund or exchange which we receive in our warehouse. We are not able to process returns which we do not receive back so please do keep track of your return.
Tracked Returns is not a door to door service and you will need to drop the return parcel off at the post office. Please follow the instructions given to you when you process your return online with the Royal Mail.
We are not able to take payment nor arrange returns if you did not select the free returns option at checkout.