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Terms and Conditions

Placing an Order:

Please ensure that you have read our terms and conditions. By placing an order with us, you are deemed to have read, understood, and agreed to these terms and conditions. If you are unhappy with or do not understand any aspect of our terms and conditions, please contact The Safari Store Team by sending an e-mail to service@thesafaristore.com before placing an order on our site.

A contract between the customer and The Safari Store Ltd for the sale of our products will only exist once an order has been accepted, paid for in full, processed, and despatched. Prices and availability of goods are subject to change without notice.


Your Right To Cancel:

You may cancel your order (once accepted by The Safari Store) for any reason within 24 hours of placing your order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

Once an order has been despatched, we are not able to to recall it and will be unable to cancel your order.


Returns Policy:

We are confident that we stock the best available products for your safari. If, however, you are not entirely satisfied with the products that you have chosen, you may return them to us. Please see our terms for return below and click here to visit our dedicated returns page.

1. From the date upon which you received your order, you have 14 days to notify us - via e-mail or by completion of our online returns form - that you will be returning items for a refund or exchange.

2. This date is worked out from the date when you received your goods. We are not able to extend this period.

3. You then have a further 14 days in which to return the items to us.

4. We will offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unworn or unused, and that we are able to sell the item as a new product subsequent to the return.

5. Please do try to return items in the original packaging so that they arrive with us in the condition as described above.

6. The original delivery charge will still stand.

7. Please note: we cannot exchange or refund used or customer-damaged goods. We cannot accept items for a refund or exchange if they have been damaged in the wash.

8. For all returns, you will be required to arrange and pay for the return of the products to us as this is not built into the price of our products.

9. When returning items, please obtain proof of posting. We cannot accept responsibility for parcels lost in transit.


International Returns:

Our returns policy as above also applies to our international clients and the cost for returning goods to us - and to ship the exchange items back to you - is for your account. In order to keep our pricing low and honest, we do not include the cost for international returns in our pricing.

Please also refer to the guidelines on our returns page specifically in relation to the requirement of informing your courier that the returned goods need to be declared as qualifying for 'Returned Goods Rate Relief'.

All returns are to be sent to our UK warehouse only, even if the original order was sent from a warehouse in another country. Our UK warehouse is the only warehouse able to accept returns and we are only able to process exchanges and refunds for items returned to the UK warehouse.

Please ensure that you tell the courier you select to send the return back to us that you will be billed by them for any clearance or duties charged when the goods land back in the United Kingdom. Failure to do so may result in the package being returned to you by the courier - or we may bill you for the amount charged. For refunds we reserve the right to remove any amount charged in the returns process by the courier or HMRC customs and excise from the refund amount due to cover our costs.


Secure Payment and Taxes:

We accept payment in two ways:
1) By credit or debit card;
2) By bank transfer

Our online payment gateway (managed by Sagepay, with Paypal as an option too) is completely safe and secure to use. We also hold the Certificate of PCI DSS Merchant Compliance. This means we maintain rigorous data security standards to ensure that our customers' credit card information remains safe. This is obtained after our security and payment system have been independently audited by SecurtyMetrics on behalf of HSBC. Should you wish to view our certificate, please e-mail us and we will send the link to you.

All transactions are shown in pound sterling, US dollars, or in Euros, depending on your location. All prices quoted on this website are accurate at the time of publication and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. For overseas orders, we do not offer refunds on the VAT included in the price where delivery is within the European Union. Any customs or import duties levied once the package reaches your designated delivery destination country will be your responsibility to settle with the customs office in that country. We have no control over these charges and cannot predict them nor pay them on your behalf and they are for your account.


Out of Stock Items:

Occasionally, an item will be out of stock and, if this is the case, we will contact you immediately to offer you an alternative. Our delivery period is an estimate and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We will contact you by e-mail as soon as your goods have been despatched.


Delivery Times and Charges:

Please see our dedicated delivery page for all current delivery times and charges.

All timings for delivery are based on information from couriers and postal services and should be deemed to be approximates.

Please always select the delivery method which allows for a reasonable amount of time for your parcel to arrive. If you are leaving soon, then opt for the fastest courier option. Should you be concerned about a parcel going astray, please opt for a tracked service - and please monitor the tracking information once a day to see if the goods have been delayed for any reason by the customs department or the courier. The tracking page will have links to the contact information for the courier in your country and they will be able to assist you in clearing goods into your country. We are not able to assist you in finding a parcel should you have opted for an untracked service.

International shipments (sent to addresses outside of the UK) may take longer and are subject to the shipping method being used and factors including but not limited to: the time it takes to clear customs, the time it takes for you to settle your account with customs, local weather, and local delivery to you.

Clearing goods through customs is out of our hands. We provide all the correct paperwork with each shipment, but the relationship is between you, the courier, and the customs department in your country as you are the owner and importer of the goods. We have no control over this process. All customs and courier charges related to the clearing of goods into your country are for your account and are not covered by The Safari Store. Should you opt not to pay to have the goods cleared then we will not automatically arrange for the goods to be returned to us without clear instruction from you the client in writing to give us permission to do so - and permission to charge you for any related costs we may incur before refunding you for your returned order. Please note again that we are not able to do this without written permissions from you the client. If this is not received in good time then the courier will usually abandon your parcel to the relevant customs department in your country and no refund will be issued by The Safari Store for the goods. Refunds are only ever made where goods are received back by The Safari Store in saleable condition - as per our returns terms and conditions

Please ensure that all goods which you order from The Safari Store to import into your country fall within the regulatory laws of your country. As the receiver of the goods it is your duty to do so. Failure to do so could mean that your shipment is not allowed through customs in your country, resulting in delays and costs which would be for your account.

The choice of which delivery service to use is up to you as our client to decide at checkout. Please use your discretion as we will send your order using the service which you select. Should we find a more cost effective delivery method for your parcel then we will contact you to give you the option to use this method.

Where you have opted to cancel items off your order, we will still automatically use the delivery method which you selected at checkout unless you advise us otherwise before your order has been despatched.

Once an order has been despatched we are not able to to recall it.

Please also read the 'overseas orders' section contained within these terms.


Product Special Offer & Discount Code Terms:

For discount codes the following terms apply: 1. We are only able to honour verified discount codes created by The Safari Store, or created and supplied to our verified partners; 2. Unverified or unofficial discount codes through third party companies with no affiliation to The Safari Store will not be honoured; 3. Discount codes have to be applied at the time at which the order is placed and we are not able to apply them retrospectively to orders, nor process the discount retrospectively as a refund; 4. More than one discount code may not be for the same order.

For our new special offer section on the product pages for each item, where a "child" product is offered for a discounted or "for free" rate in conjunction with the "parent" product:
1) The child product is linked to the parent product and the offer is only valid with the parent product;
2) Should the child product be returned, we will only refund for the amount paid for that child product and not the full retail price; OR
3) Where the parent product is returned for a refund, the full value of the child product will be charged before the refund is processed. As an example, where the parent product costs £10.00 and the child product £4.00 - but the child product is offered for free with the parent product - should the parent product be returned for a refund, the refund would be £10.00 minus £4.00 which equals £6.00.


Overseas Orders:

We accept orders from most countries and ship worldwide. The countries we ship to are listed in our delivery dropdown on the checkout page. While we do estimate delivery charges, we reserve the right to adjust pricing for delivery should the amount charged not cover the costs to deliver the parcel to you. Where this is applicable, we will contact you on e-mail with the quote for delivery. All timings for delivery are also estimates and are subject to the shipping method being used and factors including but not limited to: the time it takes to clear customs, the time it takes you to settle your account with customs, and local delivery to you. All customs and import duties and taxes will be charged to you by the delivery company on behalf of the customs department in your country. These charges are for you to pay for and are beyond our control or influence as you are the importer and owner of the goods. Any disputes regarding the amount you are charged for duties, taxes, clearing fees and storage costs you will have to take up directly with the customs department in your country and with the shipping company you select at checkout. Please note that you may be asked by the shipping company for your identification or social security number as it may be a legal requirement of the customs department in your country to identify who you, as the receiver of the goods, are. This is a legal requirement in most countries which is between you and the customs department and the shipping company and cannot be changed by The Safari Store. Please see 'Delivery Times and Charges' above for more information on customs clearance and charges. Note that you do save 20% on the normal retail price when you order from outside of the EU as you do not pay UK Value Added Tax when you place your order with us.


Wholesale orders:

We do offer discounts on larger orders for one product (for example 50 or more safari hats) - please contact us to make an enquiry. Please note that all wholesale orders are charged on an ex-works basis with delivery for the clients account. We are able to quote on delivery to our wholesale clients, but we deem the relationship to be between the courier company selected by the client, and the client. Where delivery is to a destination outside of the United Kingdom import duties and taxes may be charged by the customs office for the clients country. These charges are beyond our control and are for the clients account. The client also needs to ensure that they are aware of any import regulations for their chosen country for delivery and procure the required import licenses and documentation where necessary. Please note too that we always supply a customs invoice which lists the goods at the price which the client paid for the goods - it is illegal to reduce the price for an item on the customs invoice and so we do not do this. Should an order be returned to us by the courier company due to any failure to clear the goods into the clients country then we reserve the right to either charge the client for re-delivery; and/or to retrieve any costs incurred by The Safari Store - from the client - in receiving the goods back again from the courier. This may include import duties, taxes, clearing charges and charges for our administration of the returned goods. All refunds will be subject to the goods being received in saleable condition. For returns, our standard "returns policy" terms apply as outlined in these terms and conditions.


Conformity Of Goods:

We take care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. We also reserve the right to suggest a suitable replacement should an item be out of stock.


Limitation of liability:

While we will use reasonable endeavours to verify the accuracy of any information we place on The Safari Store's online store, we make no warranties, whether express or implied, in relation to its accuracy. The Safari Store's online store is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the The Safari Store's online store, or any transaction that may be conducted on or through The Safari Store's online store including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that The Safari Store's online store will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of The Safari Store's online store. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through The Safari Store's online store.

The limitations of liability in these conditions shall apply equally for the benefit of The Safari Store and any other associated company of The Safari Store as if references to The Safari Store included references to each such associated company.

The Safari Store will not be responsible nor liable for your use of any other websites or services such as partners of The Safari Store which you may access via links within The Safari Store's online store. The Safari Store does not control these websites or services and is not responsible for their content or service provided to you. Any such links are provided merely as a service to users of The Safari Store's online store and their inclusion does not constitute an endorsement by or affiliation with The Safari Store.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the product displayed for sale on The Safari Store's online store. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

- any economic losses (including, without limitation, loss of revenues, profits, contracts, business, or anticipated savings); or

- any loss of goodwill or reputation; or

- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents, or employees.


UK Law:

To the extent it is possible to exclude the application of other laws and regulations, these terms and your use of The Safari Store website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. Our terms which govern the use of our online store and your relationship with The Safari Store have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom and we do ship worldwide as a service to you, we give no warranty, express or implied, that the use of this online store or the placing of any order through this online store from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, you are required to determine whether or not any products or promotions sold through this online store are permitted under your local law.


Our Company Details:

The Safari Store Ltd
UK Company Registration Number 06076528
VAT number: GB 979 6086 50
UK Registered Address (Only): Unit 9; Three Point Business Park; Charles Lane; Haslingden, Rossendale; Lancashire; BB4 5EH; UNITED KINGDOM
Main Contact Number: +44 (0)207 193 4751

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