Terms and Conditions

Placing an Order:

Please ensure that you have read our terms and conditions. By placing an order with us, you are deemed to have read, understood, and agreed to these terms and conditions. If you are unhappy with or do not understand any aspect of our terms and conditions, please contact The Safari Store Team by sending an e-mail to service@thesafaristore.com before placing an order on our site.

A contract between the customer and The Safari Store Ltd for the sale of our products will only exist once an order has been accepted, paid for in full, processed, and despatched. Prices and availability of goods are subject to change without notice.


Your Right To Cancel:

You may cancel your order (once accepted by The Safari Store) for any reason within 24 hours of placing your order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

Once an order has been despatched, we are not able to to recall it and will be unable to cancel your order.


Returns Policy:

We are confident that we stock the best available products for your safari. If, however, you are not entirely satisfied with the products that you have chosen, you may return them to us. Please see our terms for return below and click here to visit our dedicated returns page.

1. From the date upon which you received your order, you have 14 days to notify us - via e-mail or by completion of our online returns form - that you will be returning items for a refund or exchange.

2. This date is worked out from the date when you received your goods. We are not able to extend this period.

3. You then have a further 14 days in which to return the items to us.

4. We will offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unworn or unused, and that we are able to sell the item as a new product subsequent to the return.

5. Please do try to return items in the original packaging so that they arrive with us in the condition as described above.

6. The original delivery charge will still stand.

7. Please note: we cannot exchange or refund used or customer-damaged goods. We cannot accept items for a refund or exchange if they have been damaged in the wash.

8. For all returns, you will be required to arrange and pay for the return of the products to us as this is not built into the price of our products.

9. When returning items, please obtain proof of posting. We cannot accept responsibility for parcels lost in transit.


International Returns:

Our returns policy as above also applies to our international clients and the cost for returning goods to us - and to ship the exchange items back to you - is for your account. In order to keep our pricing low and honest, we do not include the cost for international returns in our pricing.

Please also refer to the guidelines on our returns page specifically in relation to the requirement of informing your courier that the returned goods need to be declared as qualifying for 'Returned Goods Rate Relief'.

All returns are to be sent to our UK warehouse only, even if the original order was sent from a warehouse in another country. Our UK warehouse is the only warehouse able to accept returns and we are only able to process exchanges and refunds for items returned to the UK warehouse.


Secure Payment and Taxes:

We accept payment in two ways:
1) By credit or debit card;
2) By bank transfer

Our online payment gateway (managed by Sagepay) is completely safe and secure to use. We also hold the Certificate of PCI DSS Merchant Compliance. This means we maintain rigorous data security standards to ensure that our customers' credit card information remains safe. This is obtained after our security and payment system have been independently audited by SecurtyMetrics on behalf of HSBC. Should you wish to view our certificate, please e-mail us and we will send the link to you.

All transactions are shown in pound sterling, US dollars, or in Euros, depending on your location. All prices quoted on this website are accurate at the time of publication and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. For overseas orders, we do not offer refunds on the VAT included in the price where delivery is within the European Union. Any customs or import duties levied once the package reaches your designated delivery destination country will be your responsibility to settle with the customs office in that country. We have no control over these charges and cannot predict them nor pay them on your behalf and they are for your account.


Out of Stock Items:

Occasionally, an item will be out of stock and, if this is the case, we will contact you immediately to offer you an alternative. Our delivery period is an estimate and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We will contact you by e-mail as soon as your goods have been despatched.


Delivery Times and Charges:

Please see our dedicated delivery page for all current delivery times and charges.

All timings for delivery are based on information from couriers and postal services and should be deemed to be approximates.

Please always select the delivery method which allows for a reasonable amount of time for your parcel to arrive. If you are leaving soon, then opt for the fastest courier option. Should you be concerned about a parcel going astray, please opt for a tracked service. We are not able to assist you in finding a parcel should you have opted for an untracked service.

International shipments (sent to addresses outside of the UK) may take longer and are subject to the shipping method being used and factors including but not limited to: the time it takes to clear customs, the time it takes you to settle your account with customs, local weather, and local delivery to you.

Clearing goods through customs is out of our hands. We provide all the correct paperwork with each shipment, but the relationship is between you and the customs department in your country. We have no control over this process.

The choice of which delivery service to use is up to you as our client to decide at checkout. Please use your discretion as we will send your order using the service which you select.

Where you have opted to cancel items off your order, we will still automatically use the delivery method which you selected at checkout unless you advise us otherwise before your order has been despatched.

Once an order has been despatched we are not able to to recall it.


Product Special Offer Terms:

For our new special offer section on the product pages for each item, where a "child" product is offered for a discounted or "for free" rate in conjunction with the "parent" product:
1) The child product is linked to the parent product and the offer is only valid with the parent product;
2) Should the child product be returned, we will only refund for the amount paid for that child product and not the full retail price; OR
3) Where the parent product is returned for a refund, the full value of the child product will be charged before the refund is processed. As an example, where the parent product costs £10.00 and the child product £4.00 - but the child product is offered for free with the parent product - should the parent product be returned for a refund, the refund would be £10.00 minus £4.00 which equals £6.00.


Overseas Orders:

We accept orders from most countries and ship worldwide. The countries we ship to are listed in our delivery dropdown on the checkout page. While we do estimate delivery charges, we reserve the right to adjust pricing for delivery should the amount charged not cover the costs to deliver the parcel to you. Where this is applicable, we will contact you on e-mail with the quote for delivery. All timings for delivery are also estimates and are subject to the shipping method being used and factors including but not limited to: the time it takes to clear customs, the time it takes you to settle your account with customs, and local delivery to you.


Conformity Of Goods:

We take care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. We also reserve the right to suggest a suitable replacement should an item be out of stock.


Limitation of liability:

While we will use reasonable endeavours to verify the accuracy of any information we place on The Safari Store's online store, we make no warranties, whether express or implied, in relation to its accuracy. The Safari Store's online store is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the The Safari Store's online store, or any transaction that may be conducted on or through The Safari Store's online store including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that The Safari Store's online store will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of The Safari Store's online store. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through The Safari Store's online store.

The limitations of liability in these conditions shall apply equally for the benefit of The Safari Store and any other associated company of The Safari Store as if references to The Safari Store included references to each such associated company.

The Safari Store will not be responsible nor liable for your use of any other websites or services such as partners of The Safari Store which you may access via links within The Safari Store's online store. The Safari Store does not control these websites or services and is not responsible for their content or service provided to you. Any such links are provided merely as a service to users of The Safari Store's online store and their inclusion does not constitute an endorsement by or affiliation with The Safari Store.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the product displayed for sale on The Safari Store's online store. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

- any economic losses (including, without limitation, loss of revenues, profits, contracts, business, or anticipated savings); or

- any loss of goodwill or reputation; or

- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents, or employees.


UK Law:

To the extent it is possible to exclude the application of other laws and regulations, these terms and your use of The Safari Store website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. Our terms which govern the use of our online store and your relationship with The Safari Store have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom and we do ship worldwide as a service to you, we give no warranty, express or implied, that the use of this online store or the placing of any order through this online store from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, you are required to determine whether or not any products or promotions sold through this online store are permitted under your local law.


Our Company Details:

The Safari Store Ltd
UK Company Registration Number 06076528
VAT number: GB 979 6086 50
UK Registered Address (Only): Unit 9; Three Point Business Park; Charles Lane; Haslingden, Rossendale; Lancashire; BB4 5EH; UNITED KINGDOM
Main Contact Number: +44 (0)207 193 4751

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