How do I return an item for an exchange or refund?
If you are not entirely satisfied with your order, you have 28 days to return an item for an exchange or refund (14 days to notify us of the return and an additional 14 days to get the item back to us). Find out about our returns policy and access our easy-to-use returns system here.
Please note that as we are an online-only business we do not have a returns desk at our warehouse to receive returns directly from clients - and so all returns do need to be made to us by courier or by post.
As an international client, who incurs the cost of sending an exchange back?
All returns are at your, the client's, expense for getting the goods back to us - and for us to send the exchange items back to you. We do not build the price of returns shipping into our prices to ensure that you always pay a fair price. We also do provide lots of size and product information so that you have the best chance of ordering the right product in the right size and colour the first time around.
What is Returned Goods Rate Relief?
Returned Goods Relief provides full or partial relief on charges on re-imported goods being sent back to the EU in the same condition as a return. In order to qualify for Returned Goods Relief, you need to clearly indicate that the package is being sent as a return. This will appear on the airway bill, as well as any other supporting documentation (customs invoices, declarations, etc.) where the reason of the shipment is requested. Please be sure to indicate that it is a return and please make note of the “Returned Goods which qualify for Returned Goods Rate Relief (RGR)”