We highly recommend that all clients not only select a tracked service at checkout, but to also keep an eye on the passage of your parcel to you by checking the tracking website for the shipping service you selected at checkout at least once a day. When each order is shipped we send you a confirmation e-mail which - for tracked services - contains the tracking number and a link to the tracking website for the shipping service you selected at checkout. Simply use the tracking number on the shipping services tracking website and you will see where your parcel is up to. If your order has only been despatched today then please wait until later tonight or tomorrow morning to try tracking your parcel as it will still need to be collected from our premises today. If you selected to send your order with an untracked service then please note that you will not be able to find out where the parcel is - we will not be able to assist you with finding or tracking the parcel.