Our team is dedicated to giving you the right information to assist you with your order and to ensure that you have the ultimate products for the best outdoor and safari experience.

Contact Us

If you have a question, need specialist advice or just want to say hello - we are always happy to help.

We are open every weekday for business, with orders being shipped out daily. We have listed our contact details below, but please do also click here to use our help and frequently asked questions section as it may be the fastest way to find the answer to your question. Here are some of the more popular questions we are asked:

To contact us please select from the following options:

  • E-mail: This is the best way to contact us as we constantly monitor our email account during business hours (UK time GMT+1, 9am to 5pm, Monday to Friday - apart from UK holidays). Please send an email to service@thesafaristore.com. If you do not hear back from us in one business day please forward your email to us as it may have been caught in spam. Thank you.
  • Telephone: UK, Europe, Worldwide clients: +44(0)207 193 4751; USA clients please call us on: +1-231-930-2006 - but please note that sometimes this number does not ring through to our UK number, and so if you cannot get through please call +44 207 193 4751. Hours are Monday to Friday: 0900 to 1630 UK time. Our sales team now work remotely so please excuse any issue you may have with call quality. Please email your query through to us on service(at)thesafaristore.com should you not be able to get through to us.
  • Live-chat: when this is active you will see an orange 'chat' button on the bottom right of each page. Even if we are not live on chat please leave your message but please also leave your email address as we will send you an email notification as soon as we have replied to your chat message.
  • Connect with us or message us through social media channels: Facebook, Instagram and Twitter

Contact form:

*Please note that all fields are required to be filled in, in order for the form to be sent to us. There is a strong spam blocker on our contact form so please use the email address service(at)thesafaristore.com if your form does not send, or if you do not hear back from us in one business day

View basket